Benefits Card Assistance
Transaction Dispute
If a benefits-card transaction appears incorrect, unauthorized, or potentially fraudulent, use the information below to begin the dispute process.
How the Dispute Process Works
If you believe a transaction shown on your statement or online transaction history is an error, may involve fraud, or occurred after your card was lost or stolen, you may submit a Transaction Dispute Form.
Disputes should be reported promptly and may be submitted up to 120 days from the disputed transaction date, when applicable. After the completed form is received, Dispute Services will open a case and begin reviewing the charge under the applicable dispute-processing requirements.
Dispute Services will make the permitted efforts to recover eligible disputed charges. However, it cannot investigate why fraudulent activity occurred, identify who made the charge, or determine where the activity originated.
Important Information
- For unauthorized or fraudulent activity, the affected card must be blocked and replaced before dispute processing can continue.
- Cardholders are responsible for monitoring transaction and claim activity on their accounts.
- A minimum disputed amount of $10.00 is required for chargeback processing.
- Dispute Services fax number: (800) 253-1220.
If your card has been lost or stolen, report it immediately so it can be blocked and replaced.